Refund policy

Returns & Chocolate Care

We want you to enjoy your chocolates at their very best. Because chocolate is a delicate, temperature-sensitive food, here’s what to know before placing your order.

🍫 All Sales Are Final

As our chocolates are food products, we’re unable to accept returns or exchanges once an order has been delivered.

We also do not offer refunds for change of mind.

☀️ A Note on Singapore’s Weather

Chocolate melts at around 28–30°C — which means Singapore’s warm climate can sometimes affect its appearance during delivery.

While we take care in packing your order, slight softening, surface bloom (whitish coating), or minor cracks may occasionally occur in transit. These changes do not affect the safety or taste of the chocolate and are not considered defects.

By placing an order, you acknowledge that temperature exposure during delivery is a natural risk with chocolate.

📦 Please Receive Your Order Promptly

To keep your chocolates in the best condition:

Ensure someone is available to receive the parcel.
Avoid leaving parcels unattended outdoors.
Refrigerate the chocolates if they feel soft on arrival (allow them to return to room temperature before enjoying for best flavour).

We’re unable to take responsibility for parcels left unattended or delayed collection.

💛 If Something Isn’t Right

If you receive:

The wrong item, or
A product that is severely damaged (beyond reasonable enjoyment),

please email us within 24 hours of delivery at hello@zotter.sg with:

Your order number
Clear photos of the product and packaging
A short description of the issue

We’ll review it promptly and, where appropriate, arrange a replacement or refund.

⏳ Refund Processing

If a refund is approved, it will be processed back to your original payment method within 7–10 business days.

Shipping fees are non-refundable unless the error was ours.